You might have noticed all the businesses are including online methods in their services. Mobile apps, online shopping, delivery on your doorstep are the new normal. People are getting quite accustomed to this new normal and hence, the demand increases. All of a sudden, every company and business starts launching their apps for android or iPhone. However, running a mobile application is not quite easy and the customer may find many problems. This can lead you to a bad review.
If you have taken any management courses, you must be familiar with the importance of feedback. This is why many businesses use customer feedback to improve themselves. You must do it too.
How can you get feedback?
Many companies have built-in feedback tools in their applications for their customers. They collect feedback through surveys, ratings, and reviews. It helps them embellish their services and products.
Which are the best in-app feedback tools?
Let’s take a look at these amazing mobile in-app feedback tools for your mobile application.
Apptentive has an iconic reputation and many people use and recommend their services. It functions in 3 ways,
This mobile in-app feedback tool will capture all the customers’ responses. It also records which customer has made the most purchases or which customer has spent the most time looking at your products. Moreover, this customer feedback tool has a very quick response. It will immediately analyze the problem so you can act upon it and fix it. You can view the data through their dashboard. The pricing varies according to your customers.
UserVoice is another online in-app feedback tool. The name is based on its function as it relays the feedback from people to the owners. You can easily see the customer’s opinion both regarding products and services. Through this, you can tend to the individual customer and their complaints. Moreover, you can create an effective plan to tackle your shortcomings.
Apptimize has a broad range of applications. It is a cross-platform tool so you can use it for both websites and applications. You can customize it for a large group of specific customers and you can efficiently track their activity on your application. Moreover, you can implement a plan and track its success through this platform.
Crunchbase by Appstark:
Crunchbase narrows down the gap between the user and the developer. It helps you engage with the customers. This is an IOS in-app feedback tool. This tool will help you engage directly with the app user. This is amazing because your communication skills can move the customers. They will see how serious you are about improving the app.
Mopinion is an in-app feedback specialist. You can use mopinion for websites, mobile applications, and emails. Mopinion supports both android and IOS. Another benefit of mopinion is it engages perfectly with other business-related tools. You can request a demo to see how it functions. All the customer reviews are compiled and collected on your dashboard. You can check them and take the necessary actions and precautions for your application. They have different price ranges; you can check from their website.
It is a reputable online survey company. Through its new software development kit, the surveys can be sent out through mobile applications as well. SurveyMonkey can help you conduct market research to check your abilities, progress, or audience. In addition, it will provide you insights into your customer’s experience and your flaws. You can conduct surveys about your methods and how to improve them.
This is a feedback tool as well as a bug detection tool. Its main focus is to recognize the problem and find a solution as soon as possible. The users can send their feedback right through the app and you can see all their responses through your dashboard. You can also send in your surveys and make decisions based on them. Moreover, you can talk to unsatisfied customers and fix their issues. The services are paid and it is quite affordable.
The above tools have one thing in common. All of these tools bridge the gap between the customers and the developers. Everyone makes mistakes but what matters is that you learn from and come up with something much better. Customers appreciate this change. They get the word out, leave a good review or upgrade to a permanent customer. All of these work in your favor. Therefore, you must associate yourself with a feedback tool.